Question 1

Why haven't you responded to my e-mails?

Accepted Answer

If for some reason you haven't heard from us for longer than 24h please use other forms of  contacting us (Facebook/Twitter/Instagram or an on site contact form). There may be multiple issues causing that your emails can't  reach us or our emails can't reach you:
-our emails might be landing in your spam folder
-your inbox could be full and you can't receive any incoming mail
-you could have made a typo in our email address or in yours if you were typing it manually into our contact form

If you have secondary email please use that as an alternative if everything else fails

Question 2

What is your current production time?

Accepted Answer

That is dependent on the ammount of orders that are currently in queue. E-mail us (mailto:latexd.ask@gmail.com?subject=What's the production time?)to find out the current waiting time. Please note we'll be giving you rough estimates, not a specific day in the calendar.

Question 3

Can you make my order sooner? I only ordered a hood/briefs/thong.

Accepted Answer

Unfortunatelly that's not possible. We do not want to be unfair to our other customers and putting your smaller order in front of the queue would mean that the rest will have to wait longer.

Question 4

How to order from this site?

Accepted Answer

If you're looking for an "ADD TO CART" button - you won't find one :) We didn't want to create an online store with "add to cart" functionality. We prefer more human contact with our customers, as we believe it's more beneficient.
 
So if you want to order a specific product simply e-mail us at latexD.order@gmail.com (mailto:latexD.order@gmail.com)(clicking the ORDER button under specific product has the same effect) with all the details (type of suit, color, thickness, size, additional options) and if you have any additional questions feel free to ask them - after all we are here to help you even if it's not your first latex experience :)
 
Detailed step by step instructions on the ordering process:
 
https://static.wixstatic.com/media/undefined

Question 5

When i click on the "ORDER" button nothing happens, your site doesn't work!"

Accepted Answer

That's because you probably don't have any mail client (Thunderbird, Outlook etc.) installed on your computer. The "ORDER" button simply opens an email window where you can write to us and configure your suit, give us all the shipping information and choose payment method. You can just as well use our e-mail directly latexD.order@gmail.com (mailto:latexD.order@gmail.com)- the end result will be the same.

Question 6

Do you sell on eBay?

Accepted Answer

No. We have never sold our outfits on eBay nor do we  plan on doing so anytime soon. If you saw our products on any auctioning site please be advised that these are not ours and the pictures were stolen and used without our permission.

The only place you can buy our latex items is directly from us.

Question 7

What are IN STOCK items

Accepted Answer

These items are already made and are preconfigured with specific options (color, size, thickness, accessories). This means two things... one - you can't change anything in that suit and two - it's ready to be shipped without waiting times. In some cases these items have been worn only once for the photoshoot. This reason and the fact that they are preconfigured usually means they are priced a bit lower than the same suit custom ordered.

Question 8

Why do you only put S/M suits IN STOCK?

Accepted Answer

Since most of the stock outfits come from photoshoots, they have to fit our model - thus the limited size choices.

Question 9

Do you make shoulder-zip suits?

Accepted Answer

As of 2026 we no longer make shoulder-zip suits, not even on custom request.

Question 10

Do you chlorinate latex?

Accepted Answer

No we don't.

Question 11

Do you sell finger gloves?

Accepted Answer

Yes. They are available in sizes XS, S, M, L and XL. The cost is 5€ for a pair.
They only come in black and are made of thin latex.

We do not attach them to the suits, so please don't ask for that :)
You can buy them with any type of order but you CAN'T buy only gloves.

Question 12

Do you make/sell toe socks?

Accepted Answer

No we don't make them or any other molded elements. We also don't plan to introduce them into our offer in the foreseeable future.

Question 13

Do you ship to my country?

Accepted Answer

Yes, as mentioned on our Shipping and payment (javascript:void(0))tab - we ship all over the world. There are some exceptions however due to ongoing pandemic. Please contact us to check if we can ship to your address.

Question 14

Where are you located?

Accepted Answer

We are a latex manufacturer from Poland - more precisely a small city named Konin.

Question 15

Do you use discreet packaging?

Accepted Answer

Yes. All the packages come wrapped in a plain black box with no mention of our company name or the contents of the package itself.

Question 16

Do you offer express option?

Accepted Answer

That depends on how busy we are. Contact us (mailto:latexD.ask@gmail.com?subject=Express option available?)for more info.

Question 17

I have some questions, how to contact you?"

Accepted Answer

Write to us directly at latexD.ask@gmail.com (mailto:latexD.ask@gmail.com)We are happy to answer all the questions you may have :)

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FAQ